At YOX Perfumes, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied, we are here to help.
Return Conditions:
Returns are accepted within 5 days from the date of delivery.
Items must be unused, sealed, and in their original packaging.
Proof of purchase such as an order number or invoice must be provided.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Non-Returnable Items:
Opened or used perfume bottles
Items purchased on sale or during promotional offers
Personalized or custom orders
Refund Process:
Once your return is received and inspected, you will be notified via email.
If approved, the refund will be processed to your original payment method within 7–14 business days.
Cash on Delivery orders will be refunded via bank transfer or store credit.
How to Initiate a Return:
Contact our customer support at support@yoxperfumes.com or through WhatsApp with your order details and reason for return. Our team will guide you through the return process.
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